Returns & Exchanges
As coffee is a perishable food product, we cannot accept returns on roasted coffee. However, we want you to love your brew; if there is an issue, we will make it right.
1
Contact Support
Email our team within 14 days of receipt if you are unsatisfied with your order or if it arrived damaged.
2
Provide Details
Include your order number and a brief description (or photo for damaged goods) of the issue.
3
Evaluation
Our quality control team will review your request and offer a replacement or store credit.
4
Gear Returns
For non-perishable brewing equipment, items must be returned unused in original packaging for a full refund.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing